The company’s support service is an important part of its work. The essence of the work of this section is the full interaction with the players, helping them and improving the quality of services. The high level of educated employees, the speed of answering, and the completeness of the provided information are the main pluses of the support service of 888starz.
Ways of Сommunication
To simplify the procedure for resolving all incoming issues, the company has developed a wide list of ways to contact the support service. It is important to keep in mind that the main options are email and phone number, and online chat. Each of the users can write a letter to different addresses responsible for individual issues:
|Technical Support||[email protected]|
|Platform Security Department||[email protected]|
|Partnership Requests (online)||[email protected]|
|User feedback||[email protected]|
|Payment Requests||[email protected]|
It should be borne in mind that each department is responsible for its area of work. Therefore, everyone should choose their email address carefully to shorten the response time and increase its quality. As a rule, the answer comes the next business day. This method is convenient for those who prefer to describe their problem in detail, supplementing the picture with various screenshots and photos.
Contact Phone Number for Customer Support
The next and not insignificant way is to call a contact phone number. It has several features that can influence each person’s choice. These include:
- The number is +44 (208) 157-60-12;
- Working hours are five days a week from 7 a.m. to 4 p.m., Saturdays and Sundays are days off;
- Suitable for those who have difficulty expressing their thoughts regarding problems that arise in writing.
- Available in many languages;
- In the case of the impossibility to reply at the same moment, the company sets up a call-back.
This information suggests that the specified method is suitable for those who prefer to take part in these activities only on weekdays. On weekends players will have to use the other available options.
The next and final way is to use online chat. It is the fastest and most convenient way to solve the problem at the moment of its occurrence. Its features:
- It works around the clock;
- The access button is located at the right bottom of the screen, in any section and window;
- The conversation is conducted with a real person working in the company’s support service.
The online chat allows you to solve the problem without leaving the screen and by following the step-by-step instructions that the platform will provide. And in case it is impossible to perform any additional actions, players do not have to wait for the next working day to receive an answer.